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Conditions of Use

If you are not one of our wholesale customers, the only way to place an order from Tim Wendelboe AS is through our webshop. Tim Wendelboe AS retains the right to refuse customers. If monies have been taken before an order is declined a full refund will be given. By placing an order and giving credit card details on our secure server, the customer is bound and contracted to complete the sale unless Tim Wendelboe AS decides otherwise. These terms do not impact a consumer’s statutory rights.

Wholesale customers can either order online by logging in on our wholesale page or order by email or phone: (+47) 4000 4062

Coffee:

All of our coffee is sold as whole beans. To enjoy the best cup of Tim Wendelboe coffee possible, you’ll need (access to) an adequate coffee grinder.

We always send the freshest coffee available. Because roasted coffee needs time to degas (approximately 3-4 days for filter coffee and 6-10 days for espresso), the shipping time usually acts as a buffer, meaning your coffee is (nearly) ready to enjoy upon arrival.

Customer protection:

Norwegian customers are covered by Forbrukerkjøpsloven when purchasing from Tim Wendelboe AS online. Angrettloven is not valid when purchasing food products that deteriorate over time—coffee falls into this category. All European customers are covered by current EU legislation. All international packages sent with FedEx are insured through FedEx.

Shipping:

We are pleased to offer international shipping.

The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout. We currently use both Posten and Bring for packages delivered within Norway, Sweden and Denmark. You can choose the most cost effective method. We use FedEx for packages delivered to the rest of the world.  

Unfortunately, due to customs challenges, we are not currently able to ship to Russia and China.

Delivery:

We ship your order as quickly as possible. Shipments for Norwegian customers often go out within 24 hours, depending on our roasting schedule. We send our worldwide shipments once a week. Orders placed by midnight (GMT)+1 on Monday will be roasted on Wednesday and ship on Thursday. Norwegian customers will receive their parcels within one to five days.

With FedEx, European shipments take approximately one to two business days and delivery to the rest of the world takes between two and four business days.

For customers in Sweden and Denmark that select Bring / Posten as their shipping option, the parcels may take from 3-9 days. 

Refunds & Returns:

As a customer of Tim Wendelboe AS, we want you to be completely satisfied. If for some reason your expectations have not been met, please feel free to utilise our 14-day return policy on goods traded in our online webshop. In the event of a return, you are obligated to cover the costs of shipment back to us, and the product must be delivered in the same condition as you received it, with original packaging from Tim Wendelboe intact. Please note that cancellation does not apply to products with expiration dates (such as coffee). To speak to our customer support team, please email 

Payment:

We accept payment by Visa and Mastercard.