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FAQs

Subscription

What is a coffee subscription?

Just like a magazine subscription – or Netflix - a coffee subscription is a service that allows us to send freshly roasted coffee to your doorstep every month, without you having to remember or think about it.

 

How does it work?

Our coffee subscriptions are sent on the first Wednesday of every month. Make sure you sign up by the 24th of the month prior to when you would like to receive coffee. For example, if you would like to start receiving your coffee subscription in June, then sign up by 24th May. Payments are taken from your account automatically on the 25th of the month so please make sure to have sufficient funds to avoid delay.  

How much does it cost?

Norway: NOK 121 per bag + shipping (*including VAT)
Rest of World: NOK 105 per bag + shipping (*VAT is removed at checkout)

 

Is there a binding period?

There is no binding period, you may cancel or pause your subscription at any time you wish under 'My Account' settings.

 

How often will I receive my coffee?

We currently send out our coffees on the first Wednesday of every month.

 

How long does it take for coffee to reach me?

Shipping with Norwegian post varies depending on where you are. The amount of shipping days is out of our control and we unfortunately cannot offer tracking on this service.

 

Norwegian Post:
Norway: 2 - 5 days
Sweden & Denmark: 3 - 9 days
Europe: 3 - 10 days
United States: 5 - 10 days
Rest of the world: 7 - 20 days

 

With FedEx, tracking is provided.

 

Fedex:
Europe: 2 - 3 days
Rest of world: 3 - 4 days

 

How do you guarantee freshness?

We flush our bags with nitrogen when we seal them, as we believe that this preserves freshness and greatly enhances the shelf life of the roasted coffee. In our experience the optimal period to consume our coffee is from 1 week after roasting to within 5 weeks of the roast date, (although it can still taste great after this). We have found that the best brewing results come after allowing the beans to rest approximately 5-10 days after roasting. This de-gassing period allows time for most of the CO2 from the roasting process to evaporate. In other words, by the time you receive our parcel in the mail, you should be ready to go.

 

When do I need to sign up by?

To catch the next shipment, make sure you place your order by 12 noon (CET) on the 24th of the month prior. For example, place your order by 24th April to catch the next batch of coffees sent on the first Wednesday of May.

 

What do I get with my subscription?

Each month we choose our favourites coffees, making sure that your receive something different every time. Occasionally we will roast something exclusive for subscribers, it may be a micro-lot that we have purchased or a unique variety. Coffee is always roasted to order and sent out on the very same day, so you are guaranteed to receive freshly roasted beans. You can order 1, 2 or 3 bags per month – filter or espresso roast.

 

Can I pause/freeze my subscription?

Yes, just log into “My Account” and change the settings in there under "Subscriptions" - "Schedule" - "Stop".

 

How do I reactivate my subscription?

Log back into “My Account” and change the settings in there under "Subscriptions" - "Schedule" - 
Resume".

 

Can I change the details of my order?

Yes, you can change the delivery address, quantity of bags, coffee type (filter/espresso) and shipping method under “My Account” then "Subscriptions". Please remember to do this by the 26th of every month in order for changes to be reflected in your next shipment.

 

How does a gift subscription work? 

This works the same as our recurring subscription except that it only lasts 3, 6 or 12 months. So it really depends how much you want to spoil that special someone… If you want to update your shipping address, please send a mail to hello@timwendelboe.no.

 

General Enquiries

Do you ship internationally?

Yes. We are pleased to offer international shipping. Unfortunately, due to customs challenges, we are not currently able to ship to Russia and China.

 

Do your prices include shipping?

No. Because shipping rates vary according to destination, shipping costs are calculated and added to your total during checkout.

 

How much does shipping cost?

The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout. We currently use Posten for packages delivered within Norway where you can choose between normal mail with no tracking or "klimanøytral parcel" with tracking. International customers (sales outside of Norway) can choose between Norwegian mail service with no tracking or FedEx with tracking. Please note, Norway is not part of the EU, you could incur additional shipping charges to your country for this reason due to customs declaration depending on the value of the parcel. 

Gift subscriptions are always sent with Norwegian mail with no tracking.

Update from Sweden’s PostNord effective March 1, 2018 -- under Swedish legislation, VAT is now charged from the first krona when buying from non-EU countries, like Norway. VAT is usually 25 percent. There will also be a handling fee charged by PostNord -- if the value of the shipment is less than SEK 1,500, the fee will be SEK 75. If the value is SEK 1,500 or more, the fee will be SEK 125. These new rules may cause it to take a little longer for your package to reach you.

 

When will my coffee arrive? Will it still be fresh when it gets here?

We want you to enjoy the freshest coffee possible, so we send coffee which is roasted during the same week. This means orders placed from Tuesday - Friday are sent on those days. Orders received from Saturday - Monday will be roasted and shipped on Tuesday, our next roast day. All our coffees are packed in nitrogen flushed and vacum sealed bags. THis increases the shelf life of the coffee and our coffees should therefore taste sweet and fresh at least for a month after roast date. 

Shipping with Norwegian post varies depending on where you are. The amount of shipping days is out of our control and we unfortunately cannot offer tracking on this service. 

Norwegian Post:
Norway: 2 - 5 days
Sweden & Denmark: 3 - 9 days
Europe: 3 - 10 days
United States: 5 - 10 days
Rest of the world: 7 - 20 days

 

Fedex:
Europe: 2 - 3 days
Rest of world: 3 - 4 days

With FedEx, tracking is provided.

As roasted coffee needs time to de-gas before brewing (approximately 3-7 days for filter coffee and 5-10 days for espresso), the shipping time usually acts as a buffer, meaning your coffee is optimal for drinking upon arrival.

 

Do you sell ground coffee?

No. Because we are committed to providing you with the best coffee experience possible, we only sell whole bean coffee. You can view our selection of grinders in our webshop.

 

What kind of grinder should I use?

We currently offer hand grinders in the webshop. These work well, but take time to use, especially if you are making coffee for a large group. There is a wide range of electric home grinders available on the market today, from entry level to café-quality. The two most important criteria to look for are an adjustable grind setting and an acceptable quality of grinding mechanism. In addition to the hand grinders in our webshop, we recommend the both models but especially the Uniform grinder from Wilfa, the Mahlkönig Vario, and grinders made by Barazza are also good alternatives.